Returns & Exchanges

At Tessan, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If your adapter or power strip doesn't meet your needs, we provide a streamlined process for returns and technical exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all components, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5 to 7 business days.